Refund policy

Returns:

We accept returns only for items that arrive faulty, damaged, or incorrect. Because our products are made to order and produced specifically for each customer, we do not accept change‑of‑mind, wrong‑size, or worn returns.

To be eligible for a return, the item must be in the same condition you received it — unworn, unused, with all original tags attached, and in its original packaging. Items with removed swing tags are considered worn and are not eligible for return or refund.

To start a return, contact us at echoofficial.co@gmail.com. Please note: returns must be requested before sending any item back. Items sent to us without first requesting a return will not be accepted.

You can always contact us for any return question at echoofficial.co@gmail.com.

Damages and Issues:

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

If your item is faulty due to manufacturing, we will offer a replacement or refund depending on the situation.

Exceptions/Non-Returnable Items:

We do not accept returns for:

  • Change‑of‑mind purchases

  • Wrong size selections

  • Items with removed tags

  • Items showing signs of wear

  • Sale items

  • Gift cards

Custom‑made products (including all ECHO Official apparel) are produced specifically for each order and cannot be returned unless faulty.

If you have questions about your specific item, please contact us.

Exchanges:

We do not offer exchanges for size or preference.
If your item is faulty or incorrect, we will replace it with the same item originally ordered.

European Union 14-Day Cooling-Off Period:

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, the item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging — and you must provide proof of purchase.

Refunds:

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at echoofficial.co@gmail.com.

Return Address:

ECHO Official operates exclusively online. Return instructions and the appropriate return address will be provided after your return request is approved.